Beginner
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What this level covers
Core communication skills for work: structuring a clear message, active listening, writing concise emails, asking useful questions and giving simple updates. Everyday examples, such as a status update to a manager or a reply to a colleague, show each skill in practice.
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Who it suits
For early-career professionals and career changers who find it hard to explain their ideas clearly at work, and who want a solid foundation in everyday communication before they aim for more responsibility or a new role.
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What you can apply afterwards
You should be able to write clearer emails, give short, organised updates and listen in a way that shows you have understood. You can then handle routine workplace conversations with more confidence and fewer misunderstandings.
190 credits