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Refund Policy

1. Scope of This Policy

This Refund Policy sets out how requests for a refund are handled, both for credit purchases and for the digital e-learning materials that credits unlock.

Digital materials can be used as soon as they arrive, so no two requests are treated automatically; each one is looked at individually. Access information is typically made available within 24 hours of successful payment confirmation, and delivery can occasionally take up to 48 to 72 hours.

2. When a Refund May Be Considered

We may consider a refund in circumstances such as these:

  • You were charged twice for the same order
  • A technical fault on our side stops you from reaching a material you paid for
  • A material is clearly different from the description shown on the website
  • Your access information never arrived and our support team could not restore it

Refunds are not automatic. The details of each case decide the outcome, and where it makes more sense we may offer a different solution, such as restoring your access or extending the applicable access period.

3. When a Refund Is Not Available

A refund is not normally possible in these circumstances:

  • The credits have already been spent on unlocking levels
  • The material has been substantially accessed, downloaded or read
  • You have changed your mind after the access email was sent
  • The materials were not accessed within an applicable access period
  • The credits have passed their 90 day validity period
  • The account was suspended for breaking the Terms & Conditions

4. If Your Access Information Does Not Arrive

Email providers sometimes delay or filter messages. If the access information for something you bought has not reached you:

  • Look in your spam or junk folder, and check the email address you entered at checkout
  • If the access information has still not arrived 72 hours after your payment was confirmed, please contact us at course@bizacademys.com
  • If we are unable to restore your access and you have not been able to use the material, a refund may be considered

5. Making a Refund Request

Please follow these steps to ask for a refund:

  1. Email us at course@bizacademys.com
  2. Give your order number, the email address you used to pay and the reason you are asking for a refund
  3. Include anything that helps explain the problem, such as screenshots or error messages
  4. Allow our team time to review what you have sent

If a material you paid for has not arrived or cannot be opened, please get in touch once 72 hours have passed since your payment.

6. How Requests Are Reviewed

Each request is checked carefully, and you will receive our decision by email.

  • Requests are assessed one at a time, on their own facts
  • Approved refunds are paid back to the payment method used for the order
  • How long a refund takes to appear depends on your payment provider or bank

7. Updates to This Policy

This Refund Policy may be revised from time to time. The version shown on this page is the one that applies.

8. Contact Us

Questions about refunds can be sent to us using the details below: