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Customer Relationship & Retention

Customer Relationship & Retention

8 materials

Customer Relationship & Retention

Customer Relationship & Retention 4 levels CRM Fundamentals (HubSpot/Salesforce) A customer relationship management system is only as useful as the way it is set up and used. This e-learning... Starting from 225 credits Open this material
Customer Relationship & Retention 4 levels Customer Journey Mapping Seeing your business through your customer's eyes reveals problems that internal reports miss. This e-learning... Starting from 225 credits Open this material
Customer Relationship & Retention 4 levels Building Customer Loyalty Programs Rewarding the customers who keep coming back can strengthen a business more than chasing new ones. This e-lear... Starting from 260 credits Open this material
Customer Relationship & Retention 4 levels Effective Customer Communication Clear, respectful communication shapes how customers feel about a business at every stage. This e-learning mat... Starting from 150 credits Open this material
Customer Relationship & Retention 4 levels Retention Marketing Tactics Winning a customer once is only the beginning of a profitable relationship. This e-learning material explains... Starting from 260 credits Open this material
Customer Relationship & Retention 4 levels Handling Complaints & Feedback Complaints are uncomfortable, but handled well they can strengthen customer trust and show where a business ne... Starting from 190 credits Open this material
Customer Relationship & Retention 4 levels Upselling & Cross-Selling Techniques Suggesting the right extra product at the right moment can help customers and increase the value of each sale.... Starting from 225 credits Open this material
Customer Relationship & Retention 4 levels Customer Success Metrics & KPIs You cannot improve what you do not measure, and customer success is no exception. This e-learning material exp... Starting from 300 credits Open this material